Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are not obliged to offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@harmonygardens.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Order Cancellations
Should you change your mind then you are within your rights to email at hello@harmonygardens.uk to request a cancellation. We strive to honour such requests. However, we are unable to cancel an order once it has been dispatched and in the possession of the courier.
Late Orders
On occasion products and orders can go missing in transit.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@harmonygardens.uk with photos of the damaged goods before sending your item(s) back to:
Southern Trident LTD,
Southern Trident House,
11D, South Park Road,
Scunthorpe – DN17 2BY
For some items, we may agree to deliver a replacement without requiring you to return the goods.
Loyalty Points
Should the item have been paid or part-paid with loyalty points then the refund will be issued in the same proportion as it was purchased. Monetary refunds will not be given for the redemption of loyalty points.
Coupons
Should the item have been paid or part-paid with coupons then the monetary value refunded will only be that of the amount paid. No monies will be refunded as the result of a coupon applied at any point in the purchasing process.
Shipping returns
To return your product, you should mail your product to:
Southern Trident LTD,
Southern Trident House,
11D, South Park Road,
Scunthorpe – DN17 2BY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@harmonygardens.uk for questions related to refunds and returns. We are always here to help and want to resolve any issues in person.
